Returns
 
Return Policy:
You may return merchandise purchased from GetSmartBuy for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RMA). A RMA number must be issued within 14 days of the purchase date;

Refunds:  
We will only refund the value of the merchandise returned, not the shipping charge. and the refund will be processed within 1 Week of receiving the original item 

Replacement:  
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within 1 Week following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the full value of the returned product, upon completion of our return process.

Damaged items: 
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 15 days after the date of receipt. We do not issue refunds for returns of damaged merchandise. 

Return shipping: 
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly. 

How to Return Merchandise:
Please Email us at customerservice@getsmartbuy.com and we will provide you with an RMA number and instructions for return.

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.